Shipping & Returns

MUGS

 

Mugs are packed in a cardboard 'mug box' to ensure their safe arrival and sent via Royal Mail, usually taking around 5-7 days to arrive from the date of your order (excluding weekends).

 

ART PRINTS

 

Prints are wrapped in tissue paper and rolled into a strong cardboard triangular tube.  Dispatched by Royal Mail and should usually arrive with you within 7 days of ordering. All of the packaging used is plastic-free, too!

 

TOTE BAGS

 

Tote bags are sent in weather-proof postal mailing bags. They are manufactured from responsible, sustainable sources to comply with FSC certification. The paper is both compostable and degradable, and paper mailers can be easily recycled, making this an extremely eco-friendly option.

 

RETURNS & REFUNDS

 

We only accept returns for items that arrive damaged or faulty. If your order is affected, please contact us within 3 days of receiving the item with photos of the damage. Once confirmed, we’ll provide instructions for returning the product and issuing a refund or replacement. Please note that we don’t offer refunds for any other reason. If an item is returned due to non-collection or an incorrect postage address was provided by the buyer, the buyer will be responsible for return shipping costs plus a £1.50 handling charge.