Craftorb FAQ - Geek Gifts
Craftorb FAQ covers common questions about geek gifts, Canva templates, mugs, shipping, and digital downloads. If you’re unsure about how something works, this page will help you get started quickly. You can also explore related products and guides linked throughout this page.
1. Digital Products
What is a Canva Template?
Canva is a user-friendly design platform that lets you create and edit visuals without needing design experience. Our templates are professionally designed and ready to use with a free Canva account.
After purchase, you’ll receive a PDF with a link that opens your template instantly in Canva. From there, you can edit text, colours, fonts, and layout directly in your browser or app.
No software installation is required, and you can start customising immediately after opening the file.
Click here for a step-by-step tutorial or browse our Canva templates collection.
Can the templates be personalised?
Absolutely! Most of our templates can be fully customised. You can change colours, fonts, text and graphics to suit your needs. If you need something more specific or tailored, you can also get in touch for custom design requests.
Do I need Canva Pro to use these templates?
No, you can use most templates with a free Canva account. Some design elements inside Canva may be Pro features, but we don not include paid elements in any of out templates. The templates are built to work smoothly without requiring a paid subscription.
Why Choose a Craftorb Canva template?
All our designs are:
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Professionally designed for quality and ease-of-use.
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Tested for Canva compatibility.
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Used by satisfied customers worldwide.
What if I have trouble using my template?
If you run into any issues, support is available to help you get started. Most common issues are related to opening the Canva link or logging into the correct account. These are usually quick to fix, and guidance can be provided if needed. You can contact us anytime through the contact page for assistance.
Are Digital Downloads Refundable?
Because digital products are delivered instantly and cannot be returned, refunds are generally not offered once the file has been accessed or downloaded. However, if there is an issue with your file or something isn’t working correctly, support is available to resolve it or provide a replacement.
2. Physical Products
Are mugs dishwasher and microwave safe?
All our geek mugs are designed for everyday use and are safe for both dishwasher and microwave use. We advise avoiding harsh scrubbing or abrasive sponges to preserve print quality.
What are your tote bags made from?
Our tote bags are made from 100% organic ring-spun combed cotton, giving them a soft yet durable feel that’s suitable for everyday use. The fabric has a 160 gsm weight, making it lightweight but still strong enough for carrying books, shopping, and daily essentials. They are produced with a plain weave finish for a clean, classic texture.
How strong are the tote bags?
These tote bags are designed for durability and regular use. The top edge is double folded for extra strength and a clean finish, helping the bag hold its shape over time. The long handles are reinforced with cross-stitching, making them more secure for carrying heavier items without strain.
Are your tote bags machine washable?
Yes, our tote bags can be gently machine washed on a low temperature. To maintain print quality and fabric condition, it’s recommended to wash inside out and avoid harsh detergents or tumble drying.
What print quality and materials are used for your wall art?
Our Wall Art is produced using a 12-colour giclée printing process, which delivers rich colour accuracy, sharp detail, and long-lasting vibrancy.
Each piece is printed on 240gsm premium art paper with a smooth matte finish, giving it a refined, non-gloss surface that reduces glare and enhances visual depth.
The paper is also a bright white stock with a CIE whiteness rating of 150, which helps colours appear bold, clean, and highly detailed. These are gallery style prints and not cheap mass produced poster quality.
What sizes is your wall art available in?
Wall art is available in a range of standard print sizes : A1, A2, A3, A4 and A5.
What are your Christmas ornaments made from?
Our Christmas ornaments are made from white ceramic, giving them a smooth, classic finish that looks great on any Christmas tree or festive display.
Each piece includes a small hole at the top for easy hanging with string or ribbon. All ornaments are shipped with a gold hanging string included, so they arrive ready to display straight out of the box.
Each design printed individually by hand, making every piece slightly unique. Because each ornament is printed by hand, we cannot guarantee perfect centring on every piece.
How long will it take to receive my order?
All Physical products are shipped using Royal Mail, DPD or USPS location specific - Shipping times will vary on where you are located .
Domestic orders usually arrive within 5-7 business days from date of dispatch, sometimes sooner.
International orders may take 10-21 business days. You can track your order via the tracking number provided.
Digital Downloads are Instantly downloadable after purchase - no waiting, no shipping fees.
2. Shipping and Returns
Do you offer International shipping?
Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location and product weight. Please be sure to check for any potential import duties associated with your order before purchase.
Can I track my order?
Yes - once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your parcel’s delivery progress through the carrier’s website.
What happens if my order is delayed?
Occasionally, delivery times may be affected by postal delays, customs processing, or peak seasonal periods. If your order is delayed beyond the expected delivery window, please get in touch and support will help investigate the issue with the courier.
What is your returns and refund policy?
We take care to ensure all orders are produced and shipped to a high standard. However, if your item arrives damaged or faulty, we are happy to help resolve the issue.
What happens if my item arrives damaged or faulty?
If your order arrives damaged or faulty, please send a dated photo clearly showing the issue. Once the damage has been verified, you will be offered either a full refund or a replacement. In these cases, no physical return is required.
Can I get a refund if I change my mind?
If your order is correct and has been delivered as described, we are unable to offer refunds for change of mind. As many of our products are made to order, we recommend checking all product details carefully before purchasing.
What if I provided the wrong address or didn’t collect my order?
If an item is returned due to a non-collection or incorrect shipping address provided by the buyer, the buyer will be responsible for:
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Return shipping costs
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A £1.50 handling charge
Please ensure all delivery details are correct at checkout to avoid delays or additional fees.