One Does Not Simply Tote

We only accept returns for items that arrive damaged or faulty. If your order is affected, please contact us within 3 days of receiving the item with photos of the damage. Once confirmed, we’ll provide instructions for returning the product and issuing a refund or replacement. Please note that we don’t offer refunds for any other reason. If an item is returned due to non-collection or an incorrect postage address was provided by the buyer, the buyer will be responsible for return shipping costs plus a £1.50 handling charge.

Tote bags are sent in weather-proof postal mailing bags. They are manufactured from responsible, sustainable sources to comply with FSC certification. The paper is both compostable and degradable, and paper mailers can be easily recycled, making this an extremely eco-friendly option.

Please note that any customs duties, taxes, or import fees are the responsibility of the buyer. These charges vary by country, so we recommend checking with your local customs office for details. Craforb will not be held responsible for any additional charges.